Return & Exchange Policy

Idrine Bishweka guarantees satisfaction with each purchase, however, if you are not satisfied with your item, you may return it for a full refund or an exchange.

We will provide a refund or exchange within 15 days after the original purchase date. The returned item(s) must be unworn, unwashed, tagged, and in its (their) original condition.  Item(s) must be returned with the original packing slip invoice documenting the price paid. Returns are issued via the same method as the original payment.

Returns and exchange:
  • Please contact our Customer Service at info@ibishweka.net to communicate the reason(s) for your return or refund.
  • A shipping label will then be emailed within 24 hours.
  • Enclose the original packing slip invoice in the return package. Item(s) must be please packed securely to protect the product during shipping.
  • Shipping costs incurred at purchase are non-refundable.
  • Items labeled as “pre-order” are final sale garments and cannot be returned nor exchanged.

Shipping

  • Items over $500 are shipped for free.
  • Idrine Bishweka will absorb shipping costs for items returned or exchanged.
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